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Refunds Policy

We will give you a refund (shipping and handling is not refundable) only if the product is returned (at your cost - please insure the parcel) in a resalable condition. You must contact us by email or phone to verify if a return will be OK.

 

Refund must be requested within 7 days of purchase, and proper return authorisation must be obtained. Refund will only be issued after we received the goods and verified their conditions.

 

KT Battery will refund based on proof of purchase.  The refund will be returned in the same medium in which it was given.

 

Read below for guidelines on this procedure.

  • No freight costs, service fees or credit card surcharges can be refunded
  • We reserve the right to replace, credit, refund or exchange faulty products at our discretion
  • Product packaging/contents/condition should be original
  • A processing fee of 20% (inclusive of GST) will be deducted from your payment.
  • If you have your proof of purchase, we will offer you a refund or an exchange option.
  • The value of the exchange coupon will be based on the price of the returned merchandise at the time of purchase.